CPE Course Success Leaves Clues: Exploring Next Practices of Extraordinary Firms: Measure What Matters to Clients Using KPIs
October 24, 2017
1:00 PM — 3:00 PM
Field of Interest
Designed for CPAs in any organization who are interested in measuring what matters to achieve effectiveness.
2.00 creditsView Cart
- We work in an Intellectual Capital economy, not an Industrial economy or service economy, and why that difference is critical.
- Determine why the traditional metrics of efficiency—which are over a century old—are no longer relevant to measuring the effectiveness of intellectual capital.
- Identify the perils of Pantometry: Counting for the sake of counting.
- Recognize the critical difference between a Key Performance Indicator and a Key Predictive Indicator.
- Determine how to combine a theory with a measurement for maximum understanding.
- Recognize Managing by Results versus Managing by Means.
- Identify the ramifications of Boyle’s Law: “When you use numbers as the basis for payment, they become irrelevant to the broader objectives of the service.”
The Seven Moral Hazards of Measurements:
- We can count consumers but not individuals.
- You change what you measure.
- Measures crowd out intuition and insight.
- Measures are unreliable.
- The more we measure the less we can compare.
- The more intellectual the capital, the less you can measure it.
- All measurements are lagging, equivalent to timing your cookies with your smoke alarm.
California Society of CPAs